Viewing and Filtering User Lists

The Users & Groups section of the Admin Console contains Managed Users and External Users tabs where your users are listed. You can filter each list by several criteria.

To view and filter the Managed Users list:

1. Go to Admin Console > Users & Groups.
2. Select the Managed Users tab. The default filter is All Users.
3. Select the Name or Email column header to sort by either of those values.
4. Select Filter Applied (), and then select from:
   • All Users (default) - To see all of your managed users, including Admins and Co-admins.
   • Admins - To see all of your Admins and Co-admins.
   • Co-admins - To see only your Co-admins.
   • App Users - To see only your users who access Box through the API (application programming interface), such as from apps integrated with Box, and who are not managed users and do not have login credentials.
   • Exempt from Device Limits - To see only managed users who do not have the Device pinning setting enabled.

To view and filter the External Users list:

1. Go to Admin Console > Users & Groups.

2. Select the External Users tab.

   • If you are an admin with the permission to manage users and want to see Unmanaged Users, you can select the term from the External Users dropdown box.

     Note that unmanaged users who haven’t collaborated on content are visible only on Enterprise and above plans, and only if you verified your domains using a DNS check or Box Product Support added them.

3. Select the Name or Email column header to sort by either of those values.

To filter and select unmanaged users:

1. Go to Admin Console > Users & Groups.
2. Select the External Users tab.
3. In the drop-down list, select Unmanaged Users.
4. Filter the list as needed:
   • Collaborations: All users, Users with collaborations, or Users without access to collaborations.
   • Invite status: All (users may or may not have been sent an invite to join your enterprise) or Sent (users were sent an invite to join your enterprise).
5. Select users:
   • To select every user that matches your current filters, select the Select all check box in the table header. A selected count displays near the result count (for example, 12 selected next to Showing X of Y unmanaged users).
   • To select individual users, select the check box at the end of each row.
   • To clear the full selection, clear the Select all check box.

Select all selects every unmanaged user that matches the collaborations and invite status filters currently applied to the list. With invite status set to All, the selection can include both users who were already invited and users who were not. When you use that selection with Make Managed User, already-invited users are skipped. See Converting unmanaged users to managed users.